So, apparently, a woman, who happened to be a model, was fat shamed by an Uber driver this past week who, from looking at his photo, was in no good position to fat shame anyone. Not to be content with his behavior, the woman took to Instagram to tell her story. Which is where I came across it.
In her post, this woman said that yes, she knew she was fat but her wallet was even fatter and she would no longer spend money on Uber. I don’t believe she was calling for an outright boycott, just that she herself, personally, would no longer spend money on their services due to the treatment she received. The story in and of itself was not all that new or interesting – things like this happen to women each and every day, to varying degrees.
What I did find interesting was a comment by another person that said while they guessed it was a shame what happened to the woman (because really, who doesn’t like a little body shaming with their car ride?), they couldn’t understand just why Uber should be held accountable for their driver’s actions. They went a step further and said if a cashier at Target had been rude to them, they might not go through that person’s line again, but they wouldn’t stop shopping at all Targets. Given their statement, however…and just for the sake of clarity here, it would appear they wouldn’t even stop shopping at the store in which the incident took place. They would simply choose a different cashier in the future.
Now maybe this commenter is a glutton for punishment or maybe they just have a low bar for how they’re treated. Personally, if I went to Target – or anywhere, for that matter – and was body shamed or insulted in some way, I wouldn’t be seeing more of that particular cashier either, because I wouldn’t continue giving money to a store that allowed such behavior. I don’t expect red carpet treatment, but on the flip side of that, I work too hard for my money to give it to someone who is rude, doesn’t appreciate my business, or makes me uncomfortable.
So. I have a better question for that commenter. Why shouldn’t an employer be held accountable for its employee? Especially those in the service arena who, on some level or another, depend on their quality of customer service to promote their business.
The woman from this Uber incident has every right to withhold her money from a business that, if not actively cultivating rudeness, at the least allows it to go on. Uber has control over their drivers’ actions and like any employer, should be accountable for what their employees do on the job. If they want this woman’s business, or anyone else’s business who happens to sympathize with her for the treatment she received, they should institute rules regarding the treatment of customers – and if they already have those rules in place, then they should enforce them. I mean, that’s just good business sense.
Choosing where we spend our money is one of the greatest strengths consumers have. Why on earth would someone want to give perfectly good money to a company that insults them?